WhatsApp Business 2018 | Since September of last year, WhatsApp has been testing the application once a new service aimed at business users, ranging from SMES to large companies, who want to use instant messaging applications to communicate with customers.
This app named WhatsApp of the Business, and he became a self-contained application that is different application WhatsApp original. Logo both of these applications are still similar, just in the middle, WhatsApp Business 2018 displaying a letter B of the capital, and this is a differentiator, especially with WhatsApp original which until now faithful to put the phone icon.
Shortly after it was announced, WhatsApp began to invite a number of users to download and try out the WhatsApp app on Google Play Store.
You are certainly curious what differences are between the two application WhatsApp is, here's an explanation from us that you are no longer confused with the new app from the company's Facebook.
1. The Name Of The Account WhatsApp Business Can Not Be Changed
This is the most important you know since the beginning of the WhatsApp account Business. After you download an app in the Play Store or App Store, you will be prompted to enter the phone number, then enter a unique code sent via SMS as part of data verification. After that, you will be prompted to enter the name of the business account in WhatsApp Business. You will find early warning that the business account name that can not be changed, so it should be steady right about naming the WhatsApp account of that Business.
Our own have tried to change the name of the business account in WhatsApp Business, and indeed we can't change it.
2. No Profile Business
Its name also to the business, users clearly are required to fill out their profile in detail. The user is obliged to fill in a description of description of business, company website, address, phone number, and restaurant.
That's all it takes so that WhatsApp could someday provide a check symbol green as a business account that has been verified. This feature is obviously not there in WhatsApp, whose users can only fill in name and status.
3. Can Use The Company's Phone Number
Interesting features which are owned WhatsApp Business is the user possible to use the phone number of the company, in addition to mobile number, to create a business account. A privilege that does not exist in WhatsApp original.
Thus a business owner can separate business account them of the number of cellular that is used for personal accounts, so that the conversation is private is not mixed with the professional.
4. Can Migration the Conversation Between the Phone and the Account
Other services offered WhatsApp Business is the migration of a conversation, that allows users to transfer their chat from one device to another or one account to a business account.
The migration of this conversation is important for business owners who use only a mobile number for WhatsApp account.
5. Got The Auto Response
The customer is king. As a business owner, you should be able to serve customers wholeheartedly at any time, even just the appointment to answer their questions, which sometimes come in outside of working hours.
WhatsApp understand to be that condition. To ease the burden on businesses, WhatsApp Business comes with an Auto Response. Businesses can create a message any reply and sends it automatically when you don't have time to reply to customer messages.
WhatsApp Business. (Photo: WhatsApp through the Google Play Store)
The reply message it will be sent directly when there are consumers to contact you personally. While in the group, the message will be sent when there are customers that mention you.
6. There Is The Analysis Of Customer Interaction Data
Statistical Data is important to your business. That's why they will provide detail information related to the customer interaction with the basic analysis, such as the number of messages sent, received, sent, and read.
To be able to read the analysis of the WhatsApp users Business, simply tap the option at the top right of a conversation, then enter settings and select statistics.
True conversation between WhatsApp Business WhatsApp original or otherwise not much different. All message conversations are encrypted end-to-end.
Only for WhatsApp users standard, you will receive a notification pop-up that tells you in the middle of a conversation with a business account when they first communicate.
Then when the WhatsApp Business start commercialized?
While this application is still in the development stage aka beta so it has not been officially released digitally. You can still try it out by signing up as a tester by filling out a series of surveys of WhatsApp.
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Source : WhatsApp 2019